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Manage Your Account

Manage Your Account

Setting up, paying for, editing, and cancelling transfers.

Experience the PingPong Advantage: How to Sign Up

How do I register for a PingPong account?

What happens if I leave during the registration process?

How long does the verification process take?

In how many countries and regions can I receive funds with PingPong?

How to Register?

Let's Get Rolling: Your Dashboard Tour

How do I access the PingPong platform?

What will I see once I enter the platform?

Are there any other options available on the dashboard?

How can I get a closer look at the dashboard?

How to add & modify beneficiary account?

Oops! Can't Remember Your Password?

How can I reset my PingPong account password?

What if I don't receive the password reset email?

How can I update my PingPong account PIN/Password/Email/Phone/Purpose code?

What if I encounter issues while updating my information?

How to update contact information?

Get a Boost with a Welcome Letter

How do I download a welcome letter from PingPong?

Why do I need a welcome letter from PingPong?

What should I do if I don't receive my welcome letter?

How to get a welcome letter or statements?

The PingPong Power Play: Meet the VCC

How do I open the PingPong card entrance?

How do I create a PingPong card?

How do I top up my PingPong card?

How do I withdraw my PingPong card balance from my card account balance?

How can I check my PingPong card details?

How to Conquer Your To-Do List with Kaleidoscope

What is the Kaleidoscope (To do list) in PingPong?

How do I access the Kaleidoscope (To do list) in PingPong?

What are the different types of tasks listed in the Kaleidoscope?

How do I answer the questions listed in the Kaleidoscope?

How do I upload documents in the Kaleidoscope?

Still have questions?

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